Shipping
Important Delivery Information
Please note, due to an internal system upgrade, all orders placed between December 21st and January 4th will not be processed and shipped before January 5th. All claims and returns received after December 17th will also be affected by this and will not be processed before January 5th.
We apologize for any inconvenience caused and assure you that we are doing everything we can to process all orders, claims and returns as soon as possible.
We thank you for your patience and understanding.
DELIVERY TIME AND FREIGHT COSTS
*These freight prices you see are indicative and not for specific products. The freight rates can vary according to the number of products and the volume of these in your basket. For the specific price for your order, please go to check out and select your delivery country. Xpress delivery are not subject to free delivery.
We process your order as quickly as possible. All orders are fulfilled at our warehouse in Denmark within 1-3 business days. All customers paying by credit card, will, however, be subject to validation controls and ferm LIVING reserves the right to delay an order if we consider further security control to be necessary. When your order is shipped, we will e-mail you the tracking number of the package.
We do not deliver to PO boxes.
In case the delivery appears damaged, we ask you to receive with reservation. If the contents are damaged, please contact customer service at webshop@fermliving.com
Below are the estimated delivery times from the time the parcel is shipped from our warehouse. If you place your order before 2PM it will be shipped the same day.
Delivery to Denmark
GLS Home Delivery: 1-2 business days
GLS Parcel Shop: 1-2 business days
GLS Business: 1-2 business days
LGT Door to Door: 3-4 business days
LGT Door to Door + Disposal of packaging materials: 3-4 business days
Click and Collect: 1-2 business days*
Schenker + PostNord Curbside: 1-2 business days
Prices
Purchase below 1000 DKK: from 19 DKK
Purchase above 1000 DKK: Free delivery*
*Does not include deliveries of furniture and larger items (LGT and PostNord deliveries).
Delivery to Germany
GLS Delivery: 2-3 business days
DHL Delivery: 2-3 business days
Express Delivery: 1-2 business days
Schenker Curbside: 2-3 business days
LGT Door to Door: 3-7 business days
LGT Door to Door + Disposal of packaging materials: 3-7 business days
Prices
Purchase below 135 euro: from 9 €
Purchase above 135 euro: Free delivery*
*Does not include deliveries of furniture and larger items (LGT, Schenker and Express deliveries).
Delivery to Sweden
GLS Delivery: 2-4 business days
DHL Delivery: 2-4 business days
Express Delivery: 1-2 business days
Schenker Curbside: 2-6 business days
LGT Door to Door: 3-7 business days
LGT Door to Door + Disposal of packaging materials: 3-7 business days
Prices
Purchase below 135 euro: from 9 €
Purchase above 135 euro: Free delivery*
*Does not include deliveries of furniture and larger items (LGT, Schenker and Express deliveries).
Delivery to Norway and Switzerland
GLS Delivery: 2-5 business days
Express Delivery: 1-2 business days
Schenker Curbside: 3-6 business days
LGT Door to Door: 3-7 business days
LGT Door to Door + Disposal of packaging materials: 3-7 business days
Prices
Purchase below 135 euro: from 29 €
Purchase above 135 euro: Free delivery*
*Does not include deliveries of furniture and larger items (LGT, Schenker and Express deliveries).
Delivery to UK
Important BREXIT information
Please note, as the UK is no longer part of the EU different terms and conditions apply to your purchase. When ordering goods for UK delivery, we will collect UK VAT on your invoice. Our UK orders are sent DDP (Delivered Duty Paid) and we will handle the customs clearance and cover any related cost.
If you wish to return a product – you must also book the return shipment as DDP and you are responsible for paying all the associated costs related to the return shipment. Please also refer to our section “Return of the goods and return costs” if you wish to return a product.
For more information in regards to UK taxes and duties, please go to www.gov.uk
The following are our standard estimated delivery times to the UK.
GLS Delivery: 5-10 business days
Express Shipping: 1-2 business days
Schenker Curbside: 5-10 business days
Prices
Purchase below 135 euro: from 12 €
Purchase above 135 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Delivery to France, Finland, Netherlands, Belgium, Luxembourg and Italy
GLS Delivery: 2-5 business days
Express Delivery: 1-2 business days
Schenker Curbside: 3-6 business days
LGT Door to Door: 3-9 business days
LGT Door to Door + Disposal of packaging materials: 3-9 business days
Prices
Purchase below 135 euro: from 15 €
Purchase above 135 euro: Free delivery*
*Does not include deliveries of furniture and larger items (LGT, Schenker and Express deliveries).
Delivery to rest of Europe
GLS Delivery: 3-6 business days
Express Delivery: 1-2 business days
Schenker Curbside: 3-7 business days
Prices
Purchase below 135 euro: from 15 €
Purchase above 135 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Delivery to Jersey
Express Delivery: 5-6 business days
Prices from 129 euro
Delivery to Canada
Express Delivery: 5-7 business days
Prices from 69 euro
Delivery to Australia, New Zealand, Japan, Thailand, China, Singapore, Hong Kong, South Korea, Malaysia, India and Taiwan
Express Delivery: 4-7 business days
Prices from 79 euro
Delivery to all other countries
Express Delivery: 4-9 business days
Prices from 109 euro
DELIVERY OF FURNITURE AND LARGER ITEMS
When ordering furniture or larger goods, they will be shipped with a special courier to your delivery address. You will be contacted directly regarding the time of delivery so you can make sure to be home at the address upon delivery. If you happen not to be home at the agreed time of delivery, your item might be returned to the warehouse. In that case, please contact us directly for further assistance.
SPECIAL COURIER SERVICES OVERVIEW
Express Delivery
The parcel will be delivered to the curb, and if this is not possible then as close to your delivery address as possible. You are responsible for getting the delivery from the curb into your home. This service does not include removal of any packaging materials nor pallets. Please note, DSV ship the goods with FedEx or TNT. You will receive your tracking information directly from DSV, FedEx or TNT.
Schenker Curbside
The parcel will be delivered to the curb, and if this is not possible then as close to your delivery address as possible. You are responsible for getting the delivery from the curb into your home. This service does not include removal of any packaging materials nor pallets.
LGT Door to Door
The parcel will be delivered directly to your delivery address and carried into the nearest easily accessible room. This service does not include removal of any packaging materials nor pallets.
LGT Door to Door + Disposal of packaging materials
The parcel will be delivered directly to your delivery address and carried into a room of your choice. This service includes removal of packaging materials and pallets.
PLEASE NOTE
Delivery to non-bridged islands may be subject to an additional freight fee and such fee will not appear on your order confirmation. In such cases, we will contact you directly with a revised freight quotation and ask you to reconfirm your order.