Shipping
DELIVERY TIME AND FREIGHT COSTS
These freight prices you see are indicative and not for specific products. The freight rates can vary according to the number of products and the volume of these in your basket. For the specific price for your order, please go to check out and select your delivery country. Xpress delivery are not subject to free delivery.
We process your order as quickly as possible. All orders are fulfilled at our warehouse in Denmark within 1-3 business days. All customers paying by credit card, will, however, be subject to validation controls and ferm LIVING reserves the right to delay an order if we consider further security control to be necessary. When your order is shipped, we will e-mail you the tracking number of the package.
We do not deliver to PO boxes.
In case the delivery appears damaged, we ask you to receive with reservation. If the contents are damaged, please contact customer service at webshop@fermliving.com
Below are the estimated delivery times from the time the parcel is shipped from our warehouse. If you place your order before 2PM it will be shipped the same day.
Delivery to Denmark
GLS Home Delivery: 1-2 business days
GLS Parcel Shop: 1-2 business days
GLS Business: 1-2 business days
Click and Collect: 1-2 business days*
Schenker + PostNord Curbside: 1-2 business days
Prices
Purchase below 1000 DKK: from 19 DKK
Purchase above 1000 DKK: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and PostNord deliveries)
Delivery to Germany
GLS Delivery: 2-3 business days
DHL Delivery: 2-3 business days
Express Delivery: 1-2 business days
Schenker Curbside: 2-3 business days
Prices
Purchase below 135 euro: from 9 €
Purchase above 135 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Delivery to Sweden
GLS Delivery: 2-4 business days
DHL Delivery: 2-4 business days
Express Delivery: 1-2 business days
Schenker Curbside: 2-6 business days
Prices
Purchase below 135 euro: from 9 €
Purchase above 135 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Delivery to Norway and Switzerland
GLS Delivery: 2-5 business days
Express Delivery: 1-2 business days
Schenker Curbside: 3-6 business days
Prices
Purchase below 135 euro: from 29 €
Purchase above 135 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Delivery to UK
Important BREXIT information
Please note, as the UK is no longer part of the EU different terms and conditions apply to your purchase. When ordering goods for UK delivery, we will collect UK VAT on your invoice. Our UK orders are sent DDP (Delivered Duty Paid) and we will handle the customs clearance and cover any related cost.
If you wish to return a product – you must also book the return shipment as DDP and you are responsible for paying all the associated costs related to the return shipment. Please also refer to our section “Return of the goods and return costs” if you wish to return a product.
For more information in regards to UK taxes and duties, please go to www.gov.uk
The following are our standard estimated delivery times to the UK.
GLS Delivery: 5-10 business days
Express Shipping: 2-4 business days
Schenker Curbside: 5-10 business days
Prices
Purchase below 135 euro: from 12 €
Purchase above 135 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Delivery to France, Finland, Netherlands, Belgium, Luxembourg and Italy
GLS Delivery: 2-5 business days
Express Delivery: 1-2 business days
Schenker Curbside: 3-6 business days
Prices
Purchase below 135 euro: from 15 €
Purchase above 135 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Delivery to rest of Europe
GLS Delivery: 3-6 business days
Express Delivery: 1-2 business days
Schenker Curbside: 3-7 business days
Prices
Purchase below 135 euro: from 15 €
Purchase above 135 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Please note: Unfortunately, we are currently unable to ship to Ukraine due to the current crisis. We hope that we will be able to resume regular orders and shipping to our customers in Ukraine, as soon as possible
Delivery to Jersey
Express Delivery: 5-6 business days
Prices from 129 euro
Delivery to Canada
Express Delivery: 5-7 business days
Prices from 69 euro
Delivery to Australia, New Zealand, Japan, Thailand, China, Singapore, Hong Kong, South Korea, Malaysia, India and Taiwan
Express Delivery: 4-7 business days
Prices from 79 euro
Delivery to all other countries
Express Delivery: 4-9 business days
Prices from 109 euro
DELIVERY OF FURNITURE AND LARGER ITEMS
When ordering furniture or larger goods, they will be shipped with a special courier to your delivery address. All customers within EU will be contacted by email regarding the time of delivery. You can choose delivery within the next three coming weekdays between 07.00-17.00. Please make sure to be home at the address upon delivery. If you happen not to be home at the agreed time of delivery, your item might be returned to the warehouse. In that case, please contact us for further assistance.
For customers from Norway, UK, Andorra, Albania, Kazakhstan, Lichtenstein, Malta, Montenegro, Macedonia, Serbia, Turkey & Ukraine, you will be contacted by phone and can arrange time of delivery directly with the shipping company.
SPECIAL COURIER SERVICES OVERVIEW
Express Delivery
The parcel will be delivered to the curb, and if this is not possible then as close to your delivery address as possible. You are responsible for getting the delivery from the curb into your home. This service does not include removal of any packaging materials nor pallets. Please note, DSV ship the goods with FedEx or TNT. You will receive your tracking information directly from DSV, FedEx or TNT.
Schenker Curbside
The parcel will be delivered to the curb, and if this is not possible then as close to your delivery address as possible. You are responsible for getting the delivery from the curb into your home. This service does not include removal of any packaging materials nor pallets.
Indoor + Disposal of packaging materials (only within the EU + NO + CH + UK)
Delivery directly to your door with disposal of packaging materials can be arranged upon special requests for an additional fee. To arrange Indoor + Disposal of packaging materials delivery, please send an e-mail to our Customer Service Team at webshop@fermliving.com straight after placing your order with the subject line “Indoor Delivery”. We will then do our best to halt your shipment and send you an offer. If your order has already been processed, we cannot guarantee that we can accommodate your request. Please note, Door to Door + Disposal of packaging materials delivery does have a longer handling time than our standard estimated times of delivery.
PLEASE NOTE
Delivery to non-bridged islands may be subject to an additional freight fee and such fee will not appear on your order confirmation. In such cases, we will contact you directly with a revised freight quotation and ask you to reconfirm your order.