Skip to content

Oops, we are sorry!

Product Claim Form

If you need to report a problem with a product, you can do so here by using our product claim form. The product(s) must have been purchased in the official Ferm Living webshop. If the product(s) was purchased at one of our retailers, please contact the point of purchase directly.

  • If your ecom no. ends in -COM, fill out the claim form here.
  • If your ecom no. ends in -US, fill out the claim form here.
  • If your ecom no. ends in -UK, fill out the claim form here.
  • If your ecom no. ends in -DK, fill out the claim form here.
  • If your ecom no. ends in -SE, fill out the claim form here.

Once the product claim form has been filled out and sent through, we will get back to you within 5 business days. Should you have any questions regarding the claim process, please contact us via our contact form.

 

Terms and Conditions for Claims

If you purchase goods that have a defect the Danish Sale of Goods Act applies.

If your claim is accepted, you have the opportunity either to get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

You can make your claim with 24 months from time of delivery by addressing us at Kuglegaardsvej 1-5, 1434 Copenhagen K, fill out our claim form or +45 70 22 75 23.

You must, however, always make your claim within "reasonable time" upon discovering the defect. We recommend that you file your complaint as soon as possible and within 2 months after noticing the defect. If you file your complaint within two months of discovering the fault, the complaint will always be in time.

If you need to report a problem with a product, you can do so by using our product claim form. The product(s) in question must have been purchased in the official Ferm Living webshop. If the product(s) was purchased at one of our retailers, please contact the point of purchase directly.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Remember to get a receipt for dispatch so that we can refund your shipping costs

Once the product claim form has been filled out and sent through via the link, we will get back to you within 5 business days. Should you have any questions regarding the claim process, please contact our Customer Service Team via our contact form.

Claims for furniture

If you purchase goods that have a defect the Danish Sale of Goods Act applies.

You can make your claim with 24 months from time of delivery by addressing us at Kuglegaardsvej 1-5, 1434 Copenhagen K, fill out our claim form or +45 70 22 75 23.

As a member of our Loyalty Club 'Home of Ferm Living', you’ll enjoy a range of benefits – including a 3-year guarantee on your furniture.