Terms and conditions
These terms and conditions apply to private consumers' purchase of goods in ferm LIVING's webshop. It is not possible to give in VAT/CVR. numbers in the webshop. If you wish to shop on behalf of a business, please contact us via our contact form. If you place an order in the webshop on behalf of a business within the EU, you are responsible for claiming the VAT, not ferm LIVING ApS.
The website is owned by ferm LIVING ApS, Kuglegaardsvej 1-5, 1434 Copenhagen K, Denmark, telephone: +45 7022 7523, e-mail: info@fermliving.com CVR.: 30070186.
Purchase agreements are contracted in Danish, English or German and are legally binding when you receive an order confirmation. All prices and offers on the webshop are without obligo.
Payment
We accept payment with Dankort, Visa, MasterCard, PayPal and Klarna.
Reservation of amount
If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:
1) we deduct the amount when we dispatch the goods, or
2) the money is released as agreed with your card issuer.
You can read more about the rules for your specific card with your card issuer.
We do not charge credit card fees. The amount will not be charged until the goods have been shipped.
If you have ordered several goods and one of them is in back order, the payment for these goods will be charged on the date of the shipment.
Prices
You can choose to have our prices shown in DKK, EURO, SEK, GBPs. The prices include 25 % VAT. If you want shipment to a country outside of the EU where Danish VAT is not collected, the prices will be shown without VAT upon checkout.
For orders with delivery in Germany VAT of 19 % is added.
The freight costs will be added to the price – see freight costs below.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay now. Klarna.
- Pay over time with Klarna.
- Buy now, pay later with Klarna.
Further information and Klarna's user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Payment information per market is found below.
Austria:
Denmark:
Pay in 30 days / Pay in 30 days
Finland:
Pay in 30 days / Pay in 30 days
Financing / Financing / Financing
France:
Pay in 30 days / Pay in 30 days
Germany:
Pay in 30 days / Pay in 30 days
Italy:
Netherlands:
Pay in 30 days / Pay in 30 days
See a general overview of our data policy for all markets here: https://www.klarna.com/international/privacy-policy/
And more legal information about data protection here: https://docs.klarna.com/klarna-payments/legal-and-privacy/eu/
Pre-ordering items
It is possible to pre-order selected items in our online store. It will be clearly marked on the item if it is possible to pre-order. On the item, in the basket and on your order confirmation, you will see the expected delivery date of the product. When you pre-order an item, we will not withdraw the amount until we ship – we simply reserve the amount on your payment card until we are ready to ship the item. Once we are ready to ship your item, we will send you an email.
You may cancel your order at any time before the delivery. If you want to cancel a pre-order, please contact our customer service here
NOTE: You cannot buy a pre-order item with a product that is in stock. If you want to order more items, please do so on multiple orders.
Made to order
We offer selected furniture made to order. It will be clearly marked on the item if it is a made-to-order item. The expected delivery date will be clearly stated on the product page, in the basket and on your order confirmation. When you order a made-to-order item, the product is made especially for you - which means you can expect a longer delivery time than our standard delivery time. When you purchase a made-to-order product, you will have to enter your payment information at check out. This is only a reservation on your card, and you will not be charged at that time. If the made-to-order product will be in stock within four weeks, then we will withdraw the payment from your card. If the made-to-order product comes in stock after four weeks from placing the order, then the reservation on your card will automatically expire and you will receive an email with a payment link instead. As soon as the payment is done, then we will dispatch your order. You will not be charged before we dispatch your order.
We strive to provide the most accurate estimated arrival date for made to order items. However, fulfillment of made to order items can be delayed due to unforeseen circumstances (delays from the supplier, the shipping carrier, natural disasters etc.). We will of course do our best to keep you informed of any delays to your order. Once we are ready to ship your made to order item(s), we will send you an email.
Note: You cannot buy a made to order item with a product that are in stock. If you want to order items, please do so on multiple orders.
Gift card
How do I check the balance on my gift card?
You can always check the balance on your gift card online through the link in the gift card e-mail. If you no longer have the gift card e-mail, you can contact our customer service here to get a resend of the e-mail.
PLEASE NOTE: If you were given the gift card as a present, the e-mail will be resent to the gift giver.
Loss of gift card
A gift card is a bearer instrument and must therefore be viewed as cash. The person using the gift card can use it as payment. No further identification of the person is required. Even if you have confirmation from the gift giver or a receipt, we must unfortunately insist that only the gift card itself is of value to its bearer. Gift cards which were lost or which expired more than a year ago will not be replaced.
Course of order
Our webshop works in the following way:
You collect the wanted products in the cart by clicking the button "Add to Cart" (You find the button under each product). When you have collected the goods, you want to purchase, click "Cart" at the top right of the page. Subsequently, a window of your bag containing your wanted products is opened. Here you can click “go to cart”. You must check off the box “I accept ferm LIVINGs terms & conditions” before you can go further to check out. We recommend you read the terms and conditions. Please note, if you wish to change the number of products (add/remove) you will have to go back, change quantity on “Cart” page and then accept the terms and conditions once more. All information you have already typed in, will be saved, so you don’t have to redo it. If you wish to delete the information already typed in – read how to in our Cookie Policy.
After clicking on “Go to check out” you will be forward to our check out page. Here you can type your name, address, phone number and e-mail for the delivery (you can choose to sign up for our newsletter, when typing in your email. This is not mandatory.) You have the possibility to save your information for fast check by using the “login” button. By doing this, you accept us saving your information cf. our Privacy Policy. At any time, you can e-mail us and have us delete your information by contacting us here. When you have typed all your information in, the available shipping methods for the goods in your cart will appear. (Please note, large quantity of products may limit the choice of delivery method due to special carrier). After you have chosen you delivery method, the total price of your order will be shown in the right site of the screen right under the order summary.
After choosing your preferred shipping method you can chose a payment method. Please note, if you have chosen PayPal or Klarna, you will be directed to their login page to complete your purchase. After choosing payment method – click “Pay now”. After clicking “Pay now” you will be redirected to a secure and encrypted payment window. When this is done, you will be redirected back to our success page where you can review your receipt. You will receive and order confirmation shortly via e-mail. You can print out the receipt by using the print function of your computer. The purpose of this receipt is solely to give you transparency and documentation for receiving your order and does not constitute an accept of your order. A purchase agreement is finalised when the completion of the payment is confirmed. We keep the receipts and order confirmation (purchase agreements) to administrate your order efficiently – cf. our Privacy Policy.
Delivery time and freight costs
*These freight prices you see are indicative and not for specific products. The freight rates can vary according to the number of products and the volume of these in your basket. For the specific price for your order, please go to check out and select your delivery country. Xpress delivery are not subject to free delivery.
We process your order as quickly as possible. All orders are fulfilled at our warehouse in Denmark within 1-3 business days. All customers paying by credit card, will, however, be subject to validation controls and ferm LIVING reserves the right to delay an order if we consider further security control to be necessary. When your order is shipped, we will e-mail you the tracking number of the package.
We do not deliver to PO boxes.
In case the delivery appears damaged, we ask you to receive with reservation. If the contents are damaged, please contact customer service here
We ship to the following countries: Albania, Andorra, Armenia, Australia, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Grenada, Guatemala, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Korea, South, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia (FYROM), Malaysia, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Serbia, Singapore, Slovak Republic, Slovakia, Slovenia, South Africa, Spain (not included: Canary or Baleric Island), Sweden, Switzerland, Taiwan, Thailand, Turkey, Turkey, United Arab Emirates, Vietnam.
Below are the estimated delivery times from the time the parcel is shipped from our warehouse. If you place your order before 2PM it will be shipped the same day.
Delivery to Germany
GLS Delivery: 3-4 business days
DHL Delivery: 3-4 business days
Express Delivery: 2-3 business days
Schenker Curbside: 3-4 business days
Prices
Purchase below 150 euro: from 8 €
Purchase above 150 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Delivery to Switzerland
GLS Delivery: 3-6 business days
DSV Economy Xpress: 2-3 business days
Schenker Curbside: 4-7 business days
Prices
Purchase below 150 euro: from 6,50 €
Purchase above 150 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and DSV Xpress deliveries).
Delivery to France, Finland, Netherlands, Belgium, Luxembourg and Italy
GLS Delivery: 3-6 business days
Express Delivery: 2-3 business days
Schenker Curbside: 4-7 business days
Prices
Purchase below 150 euro: from 10 €
Purchase above 150 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Delivery to Norway
GLS Delivery: 3-6 business days
DSV Economy Xpress: 2-3 business days
Schenker Curbside: 4-7 business days
Prices
Purchase below 150 euro: from 20 €
Purchase above 150 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and DSV Xpress deliveries).
Delivery to Denmark
GLS Home Delivery: 2-3 business days
GLS Parcel Shop: 2-3 business days
GLS Business: 2-3 business days
Click and Collect: 2-3 business days
Schenker and PostNord Curbside: 2-3 business days
Prices
Purchase below 1000 DKK: from 39 DKK
Purchase above 1000 DKK: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and PostNord deliveries).
Delivery to Sweden
GLS Delivery: 3-5 business days
DHL Delivery: 3-5 business days
Express Delivery: 2-3 business days
Schenker Curbside: 3-7 business days
Prices
Purchase below 1250 SEK: from 40 SEK
Purchase above 1250 SEK: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Delivery to rest of Europe
GLS Delivery: 4-7 business days
Express Delivery: 2-3 business days
Schenker Curbside: 4-8 business days
Prices
Purchase below 150 euro: from 8 €
Purchase above 150 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Delivery to Canada
Express Delivery: 6-8 business days
Prices from 49 euro
Delivery to Australia, New Zealand, Japan, Thailand, China, Singapore, Hong Kong, South Korea, Malaysia, India and Taiwan
Express Delivery: 5-8 business days
Prices from 79 euro
Delivery to all other countries
Express Delivery: 5-10 business days
Prices from 67 euro
Delivery of furniture and larger items
When ordering furniture or larger goods, they will be shipped with a special courier to your delivery address. All customers within EU will be contacted by email regarding the time of delivery. You can choose delivery within the next three coming weekdays between 07.00-17.00. Please make sure to be home at the address upon delivery. If you happen not to be home at the agreed time of delivery, your item might be returned to the warehouse. In that case, please contact us for further assistance here.
For customers from Norway, UK, Andorra, Albania, Kazakhstan, Lichtenstein, Malta, Montenegro, Macedonia, Serbia, Turkey & Ukraine, you will be contacted by phone and can arrange time of delivery directly with the shipping company.
Special courier services overview
Express Delivery
The parcel will be delivered to the curb, and if this is not possible then as close to your delivery address as possible. You are responsible for getting the delivery from the curb into your home. This service does not include removal of any packaging materials nor pallets. Please note, DSV ship the goods with FedEx or TNT. You will receive your tracking information directly from DSV, FedEx or TNT.
Schenker Curbside
The parcel will be delivered to the curb, and if this is not possible then as close to your delivery address as possible. You are responsible for getting the delivery from the curb into your home. This service does not include removal of any packaging materials nor pallets.
Please note: Delivery to non-bridged islands may be subject to an additional freight fee and such fee will not appear on your order confirmation. In such cases, we will contact you directly with a revised freight quotation and ask you to reconfirm your order.
Taxes for shipping outside of the EU
When ordering goods for delivery outside of the EU, we do not collect Danish VAT; however, import duties and/or taxes according to national laws may be levied when the package arrive at the destination country. Unfortunately, we cannot predict the cost imposed on your order. You are responsible for paying all the associated import costs to the chosen country.
Regarding Free Shipping Policy
We want to inform our customers that free shipping is exclusively available for orders shipped within the European Union (EU) and only applies to orders exceeding 150 EUR in total value. Please note that bulky items are not eligible for free shipping, regardless of the order value.
Standard shipping rates will apply to orders being shipped to destinations outside the EU and those that do not meet the minimum order value.
This policy is in place due to the additional costs of international shipping, customs, and handling fees.
Right of cancellation
Private persons have the right to cancel within 14 days without stating reasons.
The cancellation deadline shall be 14 days from the day on which you or a third party appointed by you, have or has taken possession of the last goods (14 days for goods on sale).
If you have ordered more items in one order and we are not able to deliver the goods at the same time, the right of cancellation runs from the time where you or another person of your choosing has the last goods in physical possession.
If the deadline expires on a national holiday, June 5, Saturday, Christmas Eve, or New Year's Day, the deadline is extended to the following business day.
Partial cancellation
As a rule, the right of cancellation only applies if the entire purchase is returned. However, we offer the possibility for you to return you purchase partially, i.e. if you bought a Wire Basket and a Plant Box and you wish to keep the Wire Basket but return the Plant Box. The procedure and terms are the same as when you cancel the entire order (see further information in the paragraph “Right of Cancellation”). However, in the case of partial cancellation, the freight charges will not be refunded.
How to make use of your right of cancellation
You can cancel the order by noticing us thereof. Please contact us via our contact form or telephonening on+45 7022 7523.
You cannot use your right of cancellation by refusing to accept the goods at delivery, or by omitting to collect it, without at the same time letting us know that you wish to return.
The deadline for cancellation is kept if you notice us of the cancellation before the time limit expires.
Return of the goods and return costs
If you have cancelled an order, you must send the goods to:
ferm LIVING
C/O DSV Solutions A/S
Mossvej 27
Port 682-696
8700 Horsens
Denmark
without unnecessary delay and at the latest 14 days after you notice us of your cancellation. The time deadline is kept if you return the goods before the expiry of the 14 days.
The goods cannot be sent COD or without distribution.
Postage as well as any other expenses in relation to returning such as secure packaging must be paid by you. If a package is not collected, we will offset the actual return costs.
Upon return, you are responsible for wrapping the goods securely. You hold the risk of the goods as of delivery. You are responsible for the arrival of the package at our warehouse. We recommend using track and trace so that you may follow the shipment.
Please note: The return parcel must be shipped with ‘door to door’ delivery. Return parcels delivered to parcel shops cannot be processed and will be returned to sender.
The return costs in Denmark until 2 kg are expected to be no more than 80 DKK if the goods are sent as a package. See more at Postnord.dk or GLS-group.eu
Some goods cannot – due to their size – be sent by regular mail and will instead have to be returned via a special carrier. This goes for the most furniture such as shelving systems, desks, tables, side tables, chairs, sofas, daybeds, etc.
The cost of return with a special carrier usually starts at 300-400 DKK. The return cost depends on the goods' weight and volume, as well as the distance. Typically, there is a fixed price per kilometre. Please note that there may be a difference in price according to the chosen carrier. You can get offers on the price for returning your goods by contacting a carrier.
Standard cancellation form
(This form is only to be filled in and returned when the right to cancel is exercised)
To:
ferm LIVING ApS
Kuglegaardsvej 1-5
1434 Copenhagen K.
I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:
____________________________
Ordered, date: ____________________________
Received, date: ____________________________
Consumer’s name: ____________________________
Consumer’s address: ____________________________
Consumer’s signature: ____________________________
Date: ____________________________
(only if the content of the form is given on paper)
Refunds
When you use the right of cancellation for the entire purchase, we refund all payments from you, including any freight charges. However, if you choose a more expensive form of delivery than our standard delivery, we will not refund any additional costs associated with the more expensive form of delivery.
By partial cancellation, we don’t refund the freight charges. We refund the amount without undue delay and in any case no later than 14 days from the date of receiving your notice. However, we reserve the right to hold the return payment until we have received the goods you returned, or you have presented documentation confirming that you have returned the items before we have received them.
We can withhold the reimbursement until we have received the refunded items or you have sent documentation proving the return of the products.
We will complete such compensation via the same means of payment as you used for the original transaction unless you have explicitly agreed to something else. In any case, you will not be charged any fees as a consequence of the reimbursement.
Trying the goods and packaging
You are only liable for any possible decrease of the items’ value caused by the handling of the goods other than what is necessary to determine the character and features of the goods, as well as the way it works. You may examine the goods in the same way as one can and may in a physical store, but you may not start using it, e.g. by removing any stickers or hang tags. If you have used the goods in a way that is not allowed in a physical store, causing that we cannot resell it or sell it at full price again, you must expect us to deduct the decrease of value from your reimbursement. If the goods no longer have market value, we will not reimburse your purchase.
Lacking original packing may constitute a decrease in value so to be certain to get a full refund it is recommended to return the goods in original packaging.
Furthermore, you should make sure that the goods are safely wrapped when returning it. You are responsible for the package/the goods until we receive them. Save the receipt of sending as well as track and trace number, if possible.
Claims
If you purchase goods that have a defect the Danish Sale of Goods Act applies.
If your claim is accepted, you have the opportunity either to get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.
You can make your claim with 24 months from time of delivery by addressing us at Kuglegaardsvej 1-5, 1434 Copenhagen K, fill out our claim form or +45 70 22 75 23.
You must, however, always make your claim within "reasonable time" upon discovering the defect. We recommend that you file your complaint as soon as possible and within 2 months after noticing the defect. If you file your complaint within two months of discovering the fault, the complaint will always be in time.
If you need to report a problem with a product, you can do so by using our product claim form. The product(s) in question must have been purchased in the official ferm LIVING webshop. If the product(s) was purchased at one of our retailers, please contact the point of purchase directly.
You can find our product claim form here.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Remember to get a receipt for dispatch so that we can refund your shipping costs
Once the product claim form has been filled out and sent through via the link, we will get back to you within 3 business days. Should you have any questions regarding the claim process, please contact our Customer Service Team via our contact form.
Where you can complain
If you as a consumer want to complain about your purchase, please contact webshop@fermliving.com. If we fail in finding a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, DK-8800 Viborg. You can make your complaint here.
To complain about goods, the goods must have a value between 1.110 DKK and 100.000 DKK. A fee will be charged.
If we cannot agree on the handling of the claim, you may file a complaint to the EU Online Dispute Resolution. If you want to make use of the EU Online Dispute Resolution, you can use this link: http://ec.europa.eu/odr
When filing a complaint, you must give this e-mail address: info@fermliving.com
Laws and venue
Danish law shall apply to any purchase made in the webshop, and the venue is The City Court of Copenhagen. However, absolute national legislation may apply upon delivery outside of Denmark.
Disclaimer
ferm LIVING may at any time change the content of this site. ferm LIVING cannot be held responsible for any damages caused as a result of using the site or for that matter lacking access to the website.
Fair use policy
We reserve the right to cancel purchases made with promotional codes, discounts, gifts and offers if you have provided incorrect information to access them or if the order is incorrect and you should reasonably be aware of this.
Rights
All rights to the brand ”ferm LIVING” are owned by ferm LIVING ApS. It is not allowed to use ferm LIVING ApS’ brands without explicit consent. You can contact ferm LIVING by phone or e-mail to get acquiescence. The copyright for the design of the website as well as texts and images belong to ferm LIVING ApS. However, the texts may be reproduced with proper references. Furthermore, it is allowed to link to all material on this website. ferm LIVING has all the design rights of the products shown on the website. Any production, marketing or sale of replicas of the products is considered a violation of ferm LIVING’s immaterial rights.
Imprint
Responsible for the content on fermliving.com:
ferm LIVING ApS
Kuglegaardsvej 1-5
DK-1434 Copenhagen K
CEO: Peter M. Vedel
Contact:
+45 7022 7523
For technical issues or content related questions related to this website, please contact us via our contact form.
CVR number: 30070186
Download our terms and conditions here.
Updated 2nd of December, 2024.