Shipping
EXTRA DELIVERY INFORMATION
Due to high demand, delivery times may be slightly longer than average. We apologise for the inconvenience.
Unfortunately, we are temporarily unable to cancel or make changes to your order during this period. Thank you for your understanding.
Due to the high volume of parcels, your preferred parcel shop may be full. In such cases, your parcel will be delivered to the nearest available parcel shop.
These freight prices you see are indicative and not for specific products. The freight rates can vary according to the number of products and the volume of these in your basket. For the specific price for your order, please go to check out and select your delivery country. Express delivery are not subject to free delivery.
We process your order as quickly as possible. All orders are fulfilled at our warehouse in Denmark within 1-3 business days. All customers paying by credit card, will, however, be subject to validation controls and ferm LIVING reserves the right to delay an order if we consider further security control to be necessary. When your order is shipped, we will e-mail you the tracking number of the package.
We do not deliver to PO boxes.
In case the delivery appears damaged, we ask you to receive with reservation. If the contents are damaged, please fill out our claim form here
Delivery time and freight costs
We ship to the following countries: Albania, Andorra, Armenia, Australia, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Grenada, Guatemala, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Korea, South, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia (FYROM), Malaysia, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Serbia, Singapore, Slovak Republic, Slovakia, Slovenia, South Africa, Spain (not included: Canary or Baleric Island), Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, Vietnam.
Below are the estimated delivery times from the time the parcel is shipped from our warehouse. If you place your order before 2PM it will be shipped the same day.
Delivery to Germany
GLS Delivery: 3-4 business days
DHL Delivery: 3-4 business days
Express Delivery: 2-3 business days
Schenker Curbside: 3-4 business days
Prices
Purchase below 150 euro: from 8 €
Purchase above 150 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Delivery to Switzerland
GLS Delivery: 3-6 business days
Express Delivery: 2-3 business days
Schenker Curbside: 4-7 business days
Prices
Purchase below 150 euro: from 6,50 €
Purchase above 150 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Delivery to France, Finland, Netherlands, Belgium, Luxembourg and Italy
GLS Delivery: 3-6 business days
Express Delivery: 2-3 business days
Schenker Curbside: 4-7 business days
Prices
Purchase below 150 euro: from 3,50 €
Purchase above 150 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Delivery to Norway
GLS Delivery: 3-6 business days
Express Delivery: 2-3 business days
Schenker Curbside: 4-7 business days
Prices
Purchase below 150 euro: from 20 €
Purchase above 150 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Delivery to Denmark
GLS Home Delivery: 2-3 business days
GLS Parcel Shop: 2-3 business days
GLS Business: 2-3 business days
Click and Collect: 2-3 business days*
Schenker and PostNord Curbside: 2-3 business days
Prices
Purchase below 1000 DKK: from 39 DKK
Purchase above 1000 DKK: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and PostNord deliveries)
Delivery to Sweden
GLS Delivery: 3-5 business days
DHL Delivery: 3-5 business days
Express Delivery: 2-3 business days
Schenker Curbside: 3-7 business days
Prices
Purchase below 150 euro: from 3,50 €
Purchase above 150 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Delivery to rest of Europe
GLS Delivery: 4-7 business days
Express Delivery: 2-3 business days
Schenker Curbside: 4-8 business days
Prices
Purchase below 150 euro: from 8 €
Purchase above 150 euro: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
Please note: Unfortunately, we are currently unable to ship to Ukraine due to the current crisis. We hope that we will be able to resume regular orders and shipping to our customers in Ukraine, as soon as possible.
Delivery to Canada
Express Delivery: 6-8 business days
Prices from 49 euro
Delivery to Australia, New Zealand, Japan, Thailand, China, Singapore, Hong Kong, South Korea, Malaysia, India and Taiwan
Express Delivery: 5-8 business days
Prices from 67 euro
Delivery to all other countries
Express Delivery: 5-10 business days
Prices from 67 euro
Delivery of furniture and larger items
When ordering furniture or larger goods, they will be shipped with a special courier to your delivery address. All customers within EU will be contacted by email regarding the time of delivery. You can choose delivery within the next three coming weekdays between 07.00-17.00. Please make sure to be home at the address upon delivery. If you happen not to be home at the agreed time of delivery, your item might be returned to the warehouse. In that case, please contact us for further assistance.
For customers from Norway, UK, Andorra, Albania, Kazakhstan, Lichtenstein, Malta, Montenegro, Macedonia, Serbia, Turkey & Ukraine, you will be contacted by phone and can arrange time of delivery directly with the shipping company.
Special courier services overview
Express Delivery
The parcel will be delivered to the curb, and if this is not possible then as close to your delivery address as possible. You are responsible for getting the delivery from the curb into your home. This service does not include removal of any packaging materials nor pallets. Please note, DSV ship the goods with FedEx or TNT. You will receive your tracking information directly from DSV, FedEx or TNT.
Schenker Curbside
The parcel will be delivered to the curb, and if this is not possible then as close to your delivery address as possible. You are responsible for getting the delivery from the curb into your home. This service does not include removal of any packaging materials nor pallets.
Please note
Delivery to non-bridged islands may be subject to an additional freight fee and such fee will not appear on your order confirmation. In such cases, we will contact you directly with a revised freight quotation and ask you to reconfirm your order.
Regarding Free Shipping Policy
We want to inform our customers that free shipping is exclusively available for orders shipped within the European Union (EU) and only applies to orders exceeding 150 EUR in total value. Please note that bulky items are not eligible for free shipping, regardless of the order value.
Standard shipping rates will apply to orders being shipped to destinations outside the EU and those that do not meet the minimum order value.
This policy is in place due to the additional costs of international shipping, customs, and handling fees.